OASE products stand for energy-efficient innovations and smart solutions of the highest quality. We place a particular value on absolute comfort and an outstanding service. Within the scope of the free warranty extension, we provide you with our service for another one or two years. Our confidence in the first-class quality of our products is also reflected in our clear water guarantee, for which you can also register free of charge.

Warranty case

In case of a warranty claim, please register your return under the following link. If the warranty is within the warranty extension period, please also enclose your certificate with the shipment.
 

To Service portal

Extended Guarantee

During the warranty period OASE will provide free repairs. Here you will receive an extension of the warranty for one or two additional year(s) – depending on the product. 
 

Guarantee 

OASE GmbH grants a manufacturer’s guarantee under the conditions cited below; the guarantee period is designated on a productspecific basis. This is provided in the form of supplemental text with the product.

The designated guarantee period starts with the inital new product purchase from an OASE dealer. In the event of subsequent sale the guarantee period does not start over again from the beginning. The guarantee period is neither extended nor restarted through guarantee performances; legal guarantee claims do not occur on guarantee performances.

If the content of the guarantee is not otherwise specified separately, OASE grants a guarantee in the scope cited below: The prerequisite for claiming any guarantee from OASE, including the extension guarantee is that in the case of parts replacement /repair, the customer must have properly installed original OASE spare parts exclusively for any repair or remediation. Any OASE guarantee is invalidated if products from other manufacturers are used.

We provide guarantee performances, at our discretion, through no charge repair, or no charge delivery of original spare parts or of a replacement device of comparable value. If the type in question is no longer manufactured, we reserve the right, at our discretion to deliver a replacement device from our product line that is most like the original object of the guarantee claim. Reimbursement of expenses for removal and installation, inspection, claims for lost profit and compensation for damages are not covered by the guarantee, nor are more extensive claims for damages and losses, regardless of type, that have been caused by the device or its use.

The guarantee only applies for the country in which the product was purchased from an OASE dealer. German law applies for this guarantee in accordance with these conditions; with exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The legal rights of the purchaser, particularly arising from the warranty, continue in effect and are not limited by this guarantee.

Defects or damage that are due to faulty  installation or operating errors, as well as  insufficient care, or for example due to the use of unsuitable cleaning agents or neglected maintenance, non-intended use, damage, impact, the effects of freezing, etc. cutting off the plug, shortening the cable, calcium deposits or improper repair attempts, do not fall under the protection of the guarantee. With regard to intended use, we refer you to the user instructions, compliance with which is the basic prerequisite for a guarantee claim. Parts subject to wear, such as bulbs, are not part of this guarantee. If there is a guarantee case please contact your OASE dealer that sold the product to you.

If there is a guarantee case please contact your OASE dealer that sold the product to you. If this possibility does not exist, then claims arising from the guarantee can be made  binding against OASE GmbH Tecklenburger Str. 161, 48477 Hörstel, Germany by shipping the device or the parts in question to us at your expense, together with the original purchase receipt of the OASE dealer, the guarantee certificate, as well as written  information about the claimed defect.

A directory of OASE dealers is available at: www.oase-livingwater.com.

 

Guarantee conditions OaseFol / AlfaFol / SwimFol Classic

OASE grants the customer a 20-year guarantee on the OASEFol garden pond liner, starting from the date of purchase, for

  • UV-resistance 
  • Rot-resistance
  • Cold-resistance in accordance with DIN 53361

 

OASE grants the customer a 15-year guarantee on the AlfaFol garden pond liner, starting from the date of purchase, for

  • UV-resistance
  • Rot-resistance
  • Cold-resistance in accordance with DIN 53361

 

OASE grants the customer a 15-year guarantee on the SwimFol Classic garden pond liner,  starting from the date of purchase, for

  • UV-resistance
  • Rot-resistance
  • Cold-resistance in accordance with DIN 53361

 

For all three guarantees, the guarantee period starts with the initial new product purchase and is neither extended nor restarted through guarantee performances on our part; nor do legal guarantee claims occur on guarantee performances. The legal warranty itself remains unaffected by the guarantee.

 

The prerequisite for making a claim under the guarantee is submission of the original purchase receipt with the product in question too 

OASE GmbH, Tecklenburger Straße 161, D-48477 Hörstel, Germany.

 

At our discretion, the guarantee claim extends to, and is restricted to free-of-charge repair of the liner or resupply of the liner products cited above in the necessary scope. Reimbursement of expenses for removal and installation, inspection, claims for lost profit and/or compensation for damages are not covered by the guarantee, nor are more extensive claims for damages and losses, regardless of type, that have been caused by the liner or its use.

 

A claim to a new guarantee period is not substantiated by the subsequent delivery. The guarantee is invalidated in the event of improper handling and improper application, and only applies if the customer has purchased the liner from an OASE dealer. The guarantee is only valid in Germany. For Alfafol we issue a separate take-back  guarantee: Alfafol consists of regenerate free and cadmium free PVC. OASE will also take back Alfafol liner at no charge for recycling after the guarantee period, if the Alfafol liner is  delivered by the customer in a cleaned  status to the OASE business premises in Hörstel Germany, at customer’s own risk, and at the customer’s expense.

 

If there is a guarantee case, with submission of a copy of the original purchase receipt, contact 

OASE GmbH
Tecklenburger Straße 161
48477 Hörstel
Germany 

OASE-Hotline: +49 5 41/9 33 99 98 00

 

In supplementation, German law applies for this guarantee in accordance with these  conditions; with exclusion of the United  Nations Convention on Contracts for the  International Sale of Goods (CISG).

In the absence of a deviating agreement, OASE collects your data exclusively for processing of the described guarantee, particularly for assurance of your identity and verification of the purchase object and the time of purchase. This data is used solely by OASE and is not  disclosed to any third party.