Reliability is something valuable in life, and OASE ELEMENTAL partners are proud to offer you the highest level of reliability and service. With our trading partner network, you can expect premium quality, personal customer service and an impressive shopping experience. Discover how your shopping becomes a whole new experience with ELEMENTAL.
Your guide to perceptible quality
There are four levels: Bronze, Silver, Gold and Platinum. Dealers can apply for both Water & Garden and Indoor Aquatics partnerships, and their physical and online shops are scored separately. The higher the rank, the better your OASE shopping experience should be. To ensure sustainable, reliable standards, our sales representatives annually come together with our trading partners to analyse the most important criteria for the customer shopping experience you can count on.
Local trading partners:
Bronze
- Good range of products
- Product consultancy by trained personnel
- Live product demonstrations
- Guarantee service
Silver
- All the benefits of Bronze
- Very good range of products
- Repair or spare parts service
- Show pond
- Occasional customer events
Gold
- All the benefits of Bronze and Silver
- Large range of products
- Consultancy for drum filter systems and smart gardening solutions
- Planning service
- Installation service in-house or through subcontractors
- Regular customer events
- Large areas with show ponds
Platinum
- All the benefits of Bronze, Silver and Gold
- Excellent range of products
- On-site consultancy
- On-site planning service
- Offer of water testing or veterinary surgeon for fish medicine
Online trading partners:
Bronze
- Good range of products
- By phone: product consultancy by trained personnel
- Guarantee service
- Payment option: debit or credit card
- Optional delivery within 72 hours
- Free return shipping
Silver
- All the benefits of Bronze
- Very good range of products
- Product search
- FAQ service
- Repair or spare parts service
- Optional delivery within 48 hours
Gold
- All the benefits of Bronze and Silver
- Great range of products
- OASE brand shop
- Consultancy via live chat or video
- Digital consultancy for drum filter systems and smart gardening solutions
- Planning service
- Occasional customer events via live streaming
- Payment option: PayPal
- Optional delivery within 24 hours
Platinum
- All the benefits of Bronze, Silver and Gold
- Excellent range of products
- Offer of water testing or veterinary surgeon for fish medicine
- Regular customer events via live streaming
- Payment option: financing
- Click and collect
ELEMENTAL for business partners
Are you a retailer and interested in the benefits of an ELEMENTAL partnership? For more information, please contact your OASE sales representative or email us directly at partner.uk@oase.com.